How Developers Protect Tenants from Project Delays

ASK:

We’re developing a site for a tenant, but entitlements and permits keep pushing timelines. How do we keep them confident, and keep the deal alive?

ANSWER:

Tenants hate uncertainty. When delays stretch on, trust erodes fast. But most of the time, it’s not the delay itself that kills the relationship, it’s the silence. The unknown can destroy a deal.

At I&D Consulting, we help developers protect tenant relationships through transparency, documentation, and proactive updates.

Our Framework for Managing Delays

Document Every Milestone
Track where the project stands in entitlements, plan check, and permitting. If something slips, you can show exactly why, and what’s being done.
Communicate Frequently
We recommend formal updates every two-four weeks during entitlements and weekly during active construction. Predictability builds trust.
Reframe the Narrative
Use delays to reinforce your diligence: “We’re making sure your site is built right and approved cleanly.”
Offer Creative Adjustments
Temporary signage, early site access, or phased turnover can help tenants start operations sooner.

The Bigger Picture

Developers who communicate transparently often retain tenants longer, and attract new ones. A trusted developer becomes a preferred partner.

KEY TAKEAWAYS:

Transparency and updates protect tenant relationships.
Document every milestone and delay cause.
Use delays to demonstrate diligence, not disorganization.